Privacy Policy
Your privacy is fundamental to our mission. This policy explains how Alpha AI Service collects, uses, and protects your personal information with transparency and respect.
Information We Collect
Personal Information
We collect information you provide directly to us, such as when you create an account, use our services, or contact us. This includes your name, email address, phone number, company information, and any other information you choose to provide.
Usage Data
We automatically collect information about how you use our services, including API calls, feature usage, performance metrics, and interaction patterns to improve our AI models and service quality.
Technical Information
We collect technical data such as IP addresses, browser type, device information, and access logs to ensure security and optimize our services.
How We Use Your Information
Service Provision
We use your information to provide, maintain, and improve our AI services, process transactions, and provide customer support.
AI Model Training
With your consent, we may use aggregated and anonymized data to train and improve our AI models. We never use personal data directly for model training without explicit permission.
Communication
We use your contact information to send you service updates, security alerts, and marketing communications (which you can opt out of at any time).
Information Sharing
Service Providers
We may share your information with trusted service providers who assist us in operating our business, such as cloud hosting, payment processing, and customer support, under strict confidentiality agreements.
Legal Requirements
We may disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, property, or safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections.
Data Security
Security Measures
We implement industry-standard security measures including encryption at rest and in transit, access controls, regular security audits, and SOC2 Type II compliance.
Data Retention
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes. You can request deletion of your data at any time.
Breach Notification
In the unlikely event of a data breach, we will notify affected users and relevant authorities within 72 hours as required by applicable data protection laws.
Your Privacy Rights
Access and Portability
You have the right to access, update, or request a copy of your personal information. We provide easy-to-use tools in your account dashboard for this purpose.
Deletion and Correction
You can request deletion of your personal information or correction of inaccurate data. Some information may be retained for legal or operational purposes.
Opt-out Rights
You can opt out of marketing communications, data processing for certain purposes, and automated decision-making at any time through your account settings.
Cookies and Tracking
Cookie Usage
We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze service usage. You can control cookie settings through your browser.
Analytics
We use analytics tools to understand how our services are used and to improve performance. These tools may collect aggregated usage data.
Third-party Tracking
We do not allow third-party advertising networks to track users on our services. Any third-party integrations are subject to their own privacy policies.